Complain ERP
ComplaintERP is a secure, all-in-one platform designed to streamline complaint and AMC management for businesses. With role-based access for Admins, Engineers, and Managers, you can track complaints, assign tasks, and monitor progress in real-time. Manage AMC contracts effortlessly, track payments, and stay on top of renewals, all while accessing detailed reports and dashboards for quick insights. Simplify operations, improve response times, and ensure customer satisfaction with a system built for efficiency and transparency.
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About Project
Location
Surat
Industry
Diamond Industry
Project Duration
6 Months
Team Members
2 People
The Challenge & Their Solution
Role-Based Access Control Complexity
Managing different user roles with different permissions can become complex and prone to bugs.
Implement a centralized role management system using middleware. Use RBAC design pattern. Maintain a permissions matrix for clear role capabilities.
Real-time Complaint Assignment Notifications
Ensuring reliable, real-time notifications via Firebase Cloud Messaging when complaints are assigned or updated.
Use Firebase tokens to identify user devices. Implement retry logic for failed notifications. Create a notification log system to monitor delivery. Offer users the option to enable/disable notifications in settings.
Managing Complaint Lifecycle
Engineers may forget to update complaint statuses, or inconsistent status updates can cause confusion.
Use status enforcement rules. Send reminder notifications if a complaint is pending for too long. Track and display status update timestamps and logs.
Data Backup & Security
Data loss or unauthorized access can be critical.
Set up automatic backups for the database. Encrypt sensitive data. Use SSL and secure authentication protocols . Perform regular security audits.
Cross-platform Notification Issues
Push notifications may behave differently on Android and iOS.
Use Firebase Debugging tools to monitor notification behavior. Test on both platforms before release. Follow platform-specific FCM guidelines.
Payment Tracking
Difficulty in managing and tracking AMC payments manually.
Integrate with a payment gateway or at least provide structured payment forms. Add payment status filters. Generate AMC payment reports for admins and finance.
AMC Contract Management
Managing AMC durations, renewals, and linking with companies or complaints can get complex.
Automate AMC expiry reminders. Maintain AMC status labels . Link each AMC to its respective company, complaints, and payment history.
Company & User Data Organization
As the number of companies and users grows, searching and managing them becomes harder.
Implement search, filter, and sorting options for all listings. Use pagination and lazy loading to improve performance. Enable company-specific views for complaints and AMC.
Key Features
Reports & Dashboard
View total complaints, track status breakdowns, monitor due or expired AMCs, and evaluate engineer performance—all from one intuitive dashboard.
Settings
Easily manage app settings, configure default complaint values like status and priority, and customize notification preferences to keep your team informed and operations running smoothly.
AMC (Annual Maintenance Contract) Management
Efficiently manage Annual Maintenance Contracts by creating and assigning AMCs to companies or clients, tracking start and end dates, monitoring contract status, handling renewals, and keeping a close eye on payments—all in one centralized platform.
User Roles & Authentication
Securely manage access with role-based authentication for Admins, Complaint Teams, Managers, and Engineers. Ensure that each user has the right permissions, while keeping your system safe with robust login and authentication controls.
Payment Management
Easily manage AMC payments by tracking their status—Paid, Pending, or Overdue. Access detailed payment histories per AMC or company and generate comprehensive reports for accurate financial oversight.
Company Management
Effortlessly add and manage companies, link them with AMC contracts, and view a complete history of complaints and AMC records for each company—all in one place.
Complaint Management
Easily add and assign complaints to engineers, set priorities or types, and track the full history of updates. Attach images or documents when needed, and quickly filter or search complaints for efficient resolution.
Client Success Stories
Real stories from clients who scaled faster and smarter with CodeChain’s custom software solutions.
I had a really good experience working with CodeChain Technologies. They built an app for our AC service business that helps both customers and owners manage services easily. The team understood what we needed, worked quickly, and delivered exactly as promised. I’m very happy with their work and support.
Keyur Sukhadiya
Owner, SK Air Conditioner
Working with CodeChain Technologies was a very professional experience. They developed a complete ERP system for our school, tailored to meet all our administrative and academic needs. The team was responsive, thorough, and delivered the project on time. I am extremely satisfied with their work and support.
Kishan Mangukiya
Trustee, The Radiant International School
It was a great experience working with CodeChain Technologies. They made our website and mobile app for our diamond machine service just the way we wanted. The team understood our needs well, worked on time, and always supported us. I really liked their work and friendly attitude.
Kartik Donda
Owner, MacSwin Technology
Working with CodeChain Technologies has been a great experience. They built an app and website for our inventory and service management that works really well for our daily operations. The team was helpful, professional, and always ready to support us. I’m very happy with their work.
Anil Tarpara
Owner, MAK Tech
I had an excellent experience working with CodeChain Technologies. They developed my Battleground Village mobile game with outstanding quality and attention to detail. Later, they upgraded my existing website with new features and improved functionality. Recently, they built a restaurant table booking system that’s efficient, responsive, and perfectly meets my business needs.
Rakesh Patil
Owner, Battle Village
Working with CodeChain Technologies was a very professional experience. They developed a competitive quiz app with a website for us, along with an e-commerce platform. The entire process was smooth, and the team maintained clear communication throughout. I’m fully satisfied with their quality of work and timely delivery.
Karan Bengani
Owner Kracknow
It’s been a great experience working with CodeChain Technologies. They developed an inventory and invoicing management system for our company that works perfectly for our daily operations. The team was professional, cooperative, and always ready to help. I’m really happy with their work and final results.
Sagar Vaghasiya
Owner, Dolphin Laser Machine Pvt. Ltd.
Working with CodeChain Technologies was a smooth and positive experience. They built a website and app that make managing our daily operations and business processes much easier. The team was attentive, professional, and always ready to help. I’m very satisfied with their dedication and results.
Himmat Bhanushali
Director, D.H.S Logistics Pvt. Ltd.
What our clients say
I had a really good experience working with CodeChain Technologies. They built an app for our AC service business that helps both customers and owners manage services easily. The team understood what we needed, worked quickly, and delivered exactly as promised. I’m very happy with their work and support.
Keyur Sukhadiya
Owner, SK Air Conditioner
Working with CodeChain Technologies was a very professional experience. They developed a complete ERP system for our school, tailored to meet all our administrative and academic needs. The team was responsive, thorough, and delivered the project on time. I am extremely satisfied with their work and support.
Kishan Mangukiya
Trustee, The Radiant International School
It was a great experience working with CodeChain Technologies. They made our website and mobile app for our diamond machine service just the way we wanted. The team understood our needs well, worked on time, and always supported us. I really liked their work and friendly attitude.
Kartik Donda
Owner, MacSwin Technology
Working with CodeChain Technologies has been a great experience. They built an app and website for our inventory and service management that works really well for our daily operations. The team was helpful, professional, and always ready to support us. I’m very happy with their work.
Anil Tarpara
Owner, MAK Tech
I had an excellent experience working with CodeChain Technologies. They developed my Battleground Village mobile game with outstanding quality and attention to detail. Later, they upgraded my existing website with new features and improved functionality. Recently, they built a restaurant table booking system that’s efficient, responsive, and perfectly meets my business needs.
Rakesh Patil
Owner, Battle Village
Working with CodeChain Technologies was a very professional experience. They developed a competitive quiz app with a website for us, along with an e-commerce platform. The entire process was smooth, and the team maintained clear communication throughout. I’m fully satisfied with their quality of work and timely delivery.
Karan Bengani
Owner Kracknow
It’s been a great experience working with CodeChain Technologies. They developed an inventory and invoicing management system for our company that works perfectly for our daily operations. The team was professional, cooperative, and always ready to help. I’m really happy with their work and final results.
Sagar Vaghasiya
Owner ZLine Laser technology
Working with CodeChain Technologies was a smooth and positive experience. They built a website and app that make managing our daily operations and business processes much easier. The team was attentive, professional, and always ready to help. I’m very satisfied with their dedication and results.
Himmat Bhanushali
Director, D.H.S Logistics Pvt. Ltd.
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- We Schedule a Call at Your Convenience.
- We listen before we advise.
- You’ll receive a clear, tailored plan.